Reference

What You Agree To When You Use gool111

Before you open an account or make a deposit through bKash, Nagad, or Rocket, read through what applies to you.

Eligibility by local lawAccount use conditionsbKash, Nagad, Rocket payment termsData and privacy rightsHow to contact us on policy matters
gool111 What You Agree To When You Use gool111
POLICY CONTACT PATHS

Reach Us on Legal or Account Policy Matters

If you have a question about these legal conditions, your account rights, or how your payment data is handled — whether your deposit came through bKash, Nagad, or Rocket — you can reach us through the channels below. Our support team handles account-related policy queries and can escalate data or eligibility concerns to the right team.

Team online

Live Chat

Reach our support team directly through the live chat window on the site. Available for account, policy and wallet queries from Bangladesh.

Email Support

Send policy or data-related questions to our support email. We respond to legal and account queries during standard support hours.

Account Help Centre

Log into your account and use the Help section to submit a formal request about your data, account conditions, or payment terms.

ACCOUNT SECURITY PRACTICES

How We Handle Your Data and Keep Your Account Safe

Your account security and data handling matter more than any lobby feature. We use SSL encryption across the platform, including at the point where you submit your bKash or Nagad wallet number for verification. Account access requires OTP confirmation on login, so even if someone has your password, they cannot enter without the one-time code sent to your registered number. We do not sell your personal data to third parties, and we only retain transaction records for as long as required by standard financial practice.

Data Retention

We keep your account and transaction data for as long as required under standard financial practice. You can request a summary of what we hold by contacting support.

Cookie Use

We use cookies to keep your session active and remember your wallet preference — bKash, Nagad or Rocket. You can manage cookie settings through your browser at any time.

Account Security

OTP verification on every login means your account stays closed to anyone without access to your registered mobile number. Update your number promptly if it changes.

Policy Change Requests

To request a correction to your account data or to ask about how your information is used, contact us via live chat or email and we will respond within a reasonable timeframe.

Legal and Account Policy Questions Answered

These are the questions we get most often about our terms, your rights, and how policy applies to your account. If your question is not here, reach us through live chat or the account Help section.

Access depends on whether your region and local law permit it. We do not determine eligibility for you — check what applies in your area before opening an account.

When you fund your account through bKash, Nagad, or Rocket, you accept both our account payment conditions and the individual terms attached to each wallet provider.

Log into your account, go to the Help section, and submit a data request. Alternatively, contact our support team by email and we will respond within a reasonable timeframe.

We retain transaction and account records for as long as required by standard financial practice, even after account closure. Contact support for details on your specific records.

We send a notification to your registered account contact whenever terms are updated. Continued use of the account after that notice counts as acceptance of the revised conditions.

Our support team handles initial queries via live chat or email. Formal data or policy complaints can be escalated through the account Help section to the appropriate team.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.